Refund Policy

Review the general process and conditions that apply to refunds for approved return or order resolution cases.

Refund Eligibility

Refunds are considered only for approved cases, including authorized returns or confirmed order issues. Approval depends on inspection results and compliance with the applicable return terms.

Review Process

Once returned goods are received, our team reviews the condition of the items and the circumstances of the request before issuing a refund decision.

Refund Timing

Approved refunds are processed using the original payment method or another agreed settlement method. Financial institution processing times may affect when funds appear.

Non-Refundable Charges

Shipping charges, customs fees, and other third-party costs may be excluded from refund eligibility unless otherwise confirmed in writing.